Midvaal resolves up to 97% of complaints — while Joburg Region G closes only 85%

Johannesburg Region G's resolution rate exists inside a system where the regional director has no control over City Power, Johannesburg Water or JRA's staff, budgets or performance agreements — "I can bark but I can't bite," the region's director told this publication. Midvaal, which directly employs its own technical staff and controls its own budget, consistently outperforms Joburg across every service category shown: the gap is structural, not incidental.